Refund Policy

Services

Once a reading, Reiki session, consultation, event, or workshop has been paid for it is non-refundable except under the following conditions:

  • If the attendee(s) cancels a pre-paid reading, Reiki session, consultation, event, or workshop 8 days or more before the reading, Reiki session, consultation, event, or workshop, a refund will be issued for the original amount minus a $10 cancellation fee per person. If the attendee immediately reschedules the reading, Reiki session, consultation, event, or workshop at the time of cancellation, the pre-paid monies will be applied to the rescheduled reading, Reiki session, consultation, event, or workshop without penalty, as long as the pre-paid monies are used within 1-year to the date of the original reading, Reiki Session, consultation, event, or workshop. If 1-year has passed without the use of the pre-paid monies, the attendee may request a Healing Spirit with Love, LLC gift certificate to be issued for the original amount. There is no expiration date for the issued gift certificate and it can be redeemed on any of the products or services offered by Healing Spirit with Love, LLC. To request a gift certificate under the guidelines provided, email SpiritMedium@comcast.net.
  • If the attendee cancels a pre-paid reading, Reiki session, consultation, event, or workshop within 7 days or less of scheduled reading, Reiki session, consultation, event, or workshop without rescheduling for a future date, a refund will not be issued.
  • It is highly recommended that efforts be made to reschedule with as much advanced notice as possible. Healing Spirit with Love, LLC is aware that emergencies do occur. It is best to email SpiritMedium@comcast.net or call 215-738-5538 to reschedule.
  • Attendees who pre-paid for a reading, Reiki session, consultation, event, or workshop but do not attend or participate will not receive a refund.
  • Attendees who fail to appear in-person, over the phone, or on video chat for a scheduled reading Reiki session, consultation, event, or workshop will be required to pay in advance when booking in the future.
  • All readings, Reiki sessions, consultations, events, and workshops start at the time agreed to at booking. Attendees who arrive late or not at all, and who do not contact Healing Spirit with Love, LLC in advance, will not be issued a refund. In the case of the late attendee for reading, Reiki session, or consultation, accommodations may be able to be made for a later start time on the same day; however, there are no guarantees that a time slot will be available.
  • In the event that a pre-paid reading, Reiki session, consultation, event or workshop must be rescheduled by Healing Spirit with Love, LLC due to inclement weather or extenuating circumstances, efforts will be made to reschedule the reading, Reiki session, consultation, event, or workshop for a future date. If the attendee is unable to attend the reading, Reiki session, consultation, event, or workshop for the rescheduled date, a full credit will be issued for a future reading, Reiki session, consultation, event, or workshop that must be used within 1 year of the date of issue of the credit. If the reading, Reiki session, consultation, event, or workshop is cancelled by Healing Spirit with Love, LLC due to inclement weather or extenuating circumstances without any plans or reasonable efforts to reschedule the reading, Reiki session, consultation, event, or workshop in the future, a full refund will be issued.
  • Healing Spirit with Love, LLC reserves the right to terminate a reading, Reiki session, consultation, event, or workshop due to unwanted and negative behaviors by an attendee(s), including but not limited to, unruly, disruptive, or threatening behavior, as well as being under the influence of alcohol or drugs. A refund will not be issued to individuals displaying these behaviors and they will be required to leave the premises.
  • In order to request a refund according to the policies listed above, an email must sent to SpiritMedium@comcast.netwith the request, the date and time of the reading, Reiki session, consultation, event, or workshop, and the reason for the request.

Products

  • In the event that a product shipped by Healing Spirit with Love, LLC is damaged during shipping or has not arrived within the scheduled time, send an email to SpiritMedium@comcast.net with images of the damage (if applicable) and to request a replacement product.
  • Healing Spirit with Love, LLC is not liable for damage occurring after shipment and receipt by the recipient.